Frequently Asked Questions

You can contact us in a variety of ways through email, text or by our website contact form. We will respond to you in a timely manner and arrange a time that fits around your schedule. We can even visit in the evenings when you are home from work.

We are a small team of five walkers and trainers all of who are fully qualified and trained in dog behaviour. We always try to pair your dog with their regular walker based on bookings and logistics. Your dog walker will give you a friendly welcome call to introduce themselves so you always know that your pooch is in the best hands

We ask all owners to let us know by 6pm on a Friday what walks and days they need for the following week. This gives us enough time to arrange our walking schedules and to make sure that your dog can have the most fun with their doggy pals on their adventures with us.

Our opening hours are:
Monday-Friday
8am-6pm
We are closed on bank holidays

During and after every walk we will send you ‘pupdates’ which includes pictures, videos and messages to make sure your mind is completely at ease during your day. Each dog will have its own WhatsApp group chat which all parties can use for communication

We are fully insured through PetPlan Sanctuary. This includes key cover. A copy of our insurance can be shown on the initial consultation.

Please contact us by phone or email giving us at least 24 hours notice. This will ensure we can use your space for another lucky pooch!

In the unlikely event of an emergency, we will immediately call and notify you. In the initial consultation we will ensure we have all of the family details including the vet that you are registered with. If veterinary assistance is needed we will take your dog to your vet with your permission.

Your key will be kept secure and away from any personal information and no key can be identified to a property. In the event of your key being lost we will contact you immediately. Your personal data will never be sold or discussed with any 3rd parties in accordance to the Data Protection Act

We are happy to accommodate all dogs providing we have diary availability. Please ensure you give us as much notice as possible

We cannot take any dogs of an aggressive nature due to our group walks being based on socialisation and all dogs must get on well together

We don’t currently offer this service but this is something we are looking to do in the future

We take all dogs based on their own merit and not the breed. We meet all new dogs before their first walk and each new dog is subject to a trial period. We reserve the right to refuse to walk any dog of an aggressive nature

You will be sent an official Fetch invoice on the last day of each month. Payment can be made through bank transfer.

No. It is Fetch’s policy to never take a bitch which is in season

We always take your dog to the best locations including woodland, parks, meadows etc. We always walk close to your home to ensure the time is used effectively for the walk and not spent in the vehicle. All walks are one hour in duration.

Fetch believes that dogs have so much more fun if they can play and interact with other dogs. Our groups are kept small with groups of up to five dogs. Groups are carefully selected based on age, temperament, sex and personality. This can all be discussed with the owner beforehand